Complaints

Whilst we will make every effort to maintain the highest standards, we recognise that there may be occasions when we fail to satisfy the particular requirements of our customers. We therefore have in place procedures to investigate and remedy any area of concern. Please click here to see our Terms of Business Agreement which contains our complaints procedure.


Big Insurance Ltd


Athena House, 612-616 Wimborne Road, Winton,
Bournemouth
Dorset
BH9 2EN

Tel: 01202 512161

BIG Insurance Ltd is regulated and authorised by the Financial Conduct Authority (FCA), registered in England. Company number: 3724534.

Bournemouth Insurance Group is a trading name of Big Insurance Ltd. Registered office: Suite 7, St Leonards House, Wessex Road, Bournemouth BH8 8QS

If you are unhappy with our service, we have a complaints procedure, details of which are available on request. You may be able to refer a complaint to the Financial Ombudsman Service (FOS) if you are unhappy with how we deal with your complaint. The FOS website is www.financial-ombudsman.org.uk

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